Terms and Conditions for Man With A Van Covent Garden

These Terms and Conditions set out the basis on which Man With A Van Covent Garden provides removals, transport, collection, delivery, and related services within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. The purpose of this document is to establish a clear agreement between the service provider and the customer so that each party understands their rights, responsibilities, and limitations.

Throughout these terms, references to we, us, and our mean Man With A Van Covent Garden. References to you and your mean the customer, client, or any person acting on the customer’s behalf. These terms apply to domestic and commercial jobs, including single-item transport, partial loads, furniture moves, delivery work, and other general van-based services. They are intended to be read alongside any quoted service details, booking confirmation, or written agreement issued before the job begins.

We reserve the right to refuse any booking that appears unsafe, unlawful, impractical, or outside the scope of our services. If any clause in these terms is found to be unlawful or unenforceable, the remainder of the document will continue to apply. Headings are provided for convenience only and do not affect the meaning of any provision.

1. Booking Process

A booking with Man With A Van Covent Garden is only confirmed once we have accepted the job details and, where required, received any deposit or advance payment. Requests may be made by phone, email, message, or through any booking system we use from time to time. All bookings are subject to availability and to the accuracy of the information provided by the customer.

At the time of booking, you must provide full and truthful information about the collection and delivery addresses, access conditions, property type, item sizes, floor levels, parking arrangements, and any special handling requirements. If the information provided is incomplete, misleading, or materially changes before the move, we may revise the quote, amend the schedule, or cancel the booking without liability.

We may provide an estimate based on the information supplied. Unless expressly stated otherwise, estimates are not fixed quotations and may change if the job differs from the description given. Factors that may affect the final price include waiting time, additional items, difficult access, stair carries, congestion, delays caused by the customer, and any work requested outside the original scope.

It is your responsibility to ensure that the booking details are correct. You must check dates, times, addresses, item lists, and service requirements carefully before confirming. Any verbal agreement should be supported by written confirmation where possible. We are not responsible for misunderstanding caused by incorrect or incomplete customer information.

2. Service Scope and Customer Responsibilities

The scope of our service is limited to the transport, loading, unloading, and handling of items agreed at the point of booking. Unless specifically agreed in writing, our service does not include dismantling, reassembly, specialist packing, electrical installation, plumbing work, or the movement of hazardous goods. Any additional service must be agreed in advance and may incur further charges.

You are responsible for ensuring that all items are adequately packed, labelled, and ready for transit unless packing services have been explicitly included. Fragile, valuable, or sentimental items should be protected using suitable materials. We may decline to transport items that are unsafe to carry, improperly packed, or likely to cause damage to other goods or to our vehicle.

You must ensure lawful access to all premises and that adequate permission has been obtained for the move. This includes access to communal areas, parking areas, loading bays, and delivery points. If access is restricted or delayed because of lack of permission, poor parking arrangements, lift failure, gate codes, or similar issues, any resulting waiting time or additional labour may be charged.

Where the customer or a representative is not present at the collection or delivery address, we may act on instructions left in advance, but this is at the customer’s risk. If no-one is available to provide access or sign for goods when required, we may store the goods temporarily, return them later, or make other reasonable arrangements at the customer’s expense.

3. Payments, Deposits and Pricing

All charges are payable in the manner agreed at the time of booking. We may require a deposit to secure the date and time, and the remaining balance may be due on completion unless otherwise stated. Accepted payment methods may vary and will be confirmed at the time of booking.

Unless a fixed quote has been expressly agreed in writing, prices are based on the estimated duration, vehicle use, labour, and any additional services required. The final charge may be adjusted to reflect waiting time, extra stops, congestion, parking restrictions, carrying distance, or any unforeseen work requested by the customer. Any such changes will be charged at our then-current rates or at a rate previously agreed.

Invoices must be paid in full by the due date stated. If payment is overdue, we reserve the right to charge interest and reasonable recovery costs to the extent permitted by law. We may also suspend or refuse further services until all outstanding sums are settled. Ownership of any goods remains with the customer, but this does not affect our right to retain goods in certain circumstances where lawful rights of lien or retention apply.

Any discounts, promotional offers, or special rates are offered at our discretion and may be withdrawn at any time. They are applicable only to the booking for which they were offered and cannot usually be transferred, combined, or exchanged for cash unless specifically agreed.

4. Cancellations, Rescheduling and Delays

You may cancel or reschedule a booking by giving reasonable notice. Cancellations made close to the scheduled time may result in a charge to cover costs already incurred, including allocated labour, fuel, route planning, or vehicle reservation. The closer the cancellation is to the appointment time, the more likely a cancellation fee will apply.

If you need to change the date, time, route, or scope of the job, you must notify us as soon as possible. We will try to accommodate changes where practical, but availability is not guaranteed. A change request may require a revised quote or a new booking if the original schedule can no longer be maintained.

We may cancel or postpone a booking due to events outside our reasonable control, including severe weather, traffic disruption, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, we will use reasonable efforts to rearrange the service. We will not be liable for losses arising from delay or cancellation caused by circumstances beyond our control, provided we act reasonably and promptly.

If we arrive at the agreed time and are unable to complete the work because of the customer’s failure to provide access, instructions, or readiness of items, we may treat the booking as a late cancellation or a wasted visit and charge accordingly. Any waiting time beyond a reasonable period may also be billed.

5. Liability, Damage and Insurance

We will exercise reasonable care and skill while carrying out our services. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by pre-existing defects, poor packing by the customer, inherent fragility, normal wear and tear, or items that were not declared as fragile or valuable when the booking was made.

Where we are responsible for direct loss or damage to items handled by us, our liability will be limited to the lesser of the repair cost, replacement value, or the amount recoverable under any insurance policy we hold, unless a different limit has been agreed in writing. Customers are encouraged to arrange their own insurance for high-value, irreplaceable, or unusually delicate items.

We are not liable for indirect, incidental, or consequential losses, including loss of profits, missed appointments, loss of business, emotional distress, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If damage or loss is discovered, you must notify us as soon as reasonably possible and provide clear evidence, including photographs and a description of the issue. We may require the damaged item, packaging, or relevant documents to inspect the claim. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any remedy available.

6. Waste Regulations and Disposal

Where our service includes the removal of unwanted items, rubbish, or reusable goods, the customer must clearly identify what is to be collected and what is to remain. We will only dispose of waste in accordance with applicable UK waste regulations and only in ways that are lawful, safe, and appropriate to the type of material involved.

You must not request the collection or disposal of hazardous, clinical, chemical, asbestos, explosive, or otherwise regulated waste unless we have expressly agreed in writing that we are authorised and equipped to handle it. Such materials may require specialist handling and may be refused. If prohibited materials are presented for collection without disclosure, we may stop work and charge for time already spent.

The customer confirms that any waste handed to us for removal is owned by the customer or that the customer has authority to arrange its disposal. By instructing us to remove waste, you warrant that it is not stolen, illegally dumped, or subject to any restriction preventing lawful disposal. We may refuse to transport any item that appears to pose an environmental, safety, or legal risk.

Where recycling, transfer, or disposal fees apply, these may be charged in addition to the main service price. We may also charge for segregation, loading, and handling where items require separate disposal routes. We will act in good faith and in line with the law, but we are not responsible for issues caused by inaccurate descriptions of waste provided by the customer.

7. Access, Conduct and Safety

All premises must be safe and accessible for our team and vehicle. The customer must disclose any risks such as narrow staircases, low ceilings, blocked entrances, unsafe flooring, aggressive animals, or security restrictions. If we reasonably believe that a situation is unsafe, we may pause or stop the job until it is made safe.

You agree to treat our staff with courtesy and to avoid abusive, threatening, or discriminatory behaviour. We may terminate the service immediately if staff safety is threatened or if the customer, a household member, or a third party creates an unsafe or hostile environment. In such cases, any money already paid may not be refundable if the booking was abandoned because of misconduct or unsafe conditions.

We may take reasonable steps to protect our vehicle, equipment, and personnel, including declining to move items that are too heavy, poorly wrapped, or likely to cause injury. Where manual handling limits are relevant, our staff will act in accordance with health and safety requirements and may request assistance, reduce load size, or split the job into separate movements.

8. Changes to Terms and General Provisions

We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking, unless a change is required by law or a later version is expressly accepted by the customer.

If we choose not to enforce any part of these terms on one occasion, that does not mean we waive our right to enforce it later. Any waiver must be in writing to be effective. No person other than the customer and Man With A Van Covent Garden has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

If any provision is found invalid or unenforceable, it will be modified or removed only to the minimum extent necessary, and the rest of the terms will remain in full force. These terms, together with the booking confirmation and any written quotation or amendment, form the entire agreement between the parties in relation to the service booked.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law provides otherwise.

Nothing in these terms affects your statutory rights as a consumer where the law provides protections that cannot be excluded or limited by agreement. If you are booking on behalf of a business, additional business-to-business rules may apply where relevant, but these terms will still govern the service unless a separate written contract states otherwise.

By proceeding with a booking, you acknowledge that the service is provided on the basis of these terms and that it is your responsibility to review them before confirming the job. For clarity, this document is intended as a legal terms page and does not include marketing claims, testimonials, or unrelated guidance.