Terms and Conditions

Man With a Van Covent Garden Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Covent Garden provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, Us, Our refers to Man With a Van Covent Garden, the provider of removal and related services.

1.2 You, Your refers to the customer who books or uses our services.

1.3 Services means any removal, transport, loading, unloading, packing, or related services provided by us.

1.4 Goods means any items, belongings, furniture, equipment, or materials that you ask us to move, handle, or transport.

1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 We provide man and van, removal, and related services for residential and commercial customers within our service area and across the United Kingdom, subject to availability.

2.2 The services we provide will be as described in the booking confirmation, including the date, time, vehicle type, number of staff, and locations for collection and delivery.

2.3 Any additional services requested on the day of the move, including extra stops, extra labour, waiting time, or changes to the agreed route, may incur additional charges, which will be explained to you before being carried out where reasonably possible.

3. Booking Process

3.1 You may request a quote and make a booking through our designated enquiry or booking channels. By submitting a request, you confirm that all information supplied is accurate and complete.

3.2 A booking is only confirmed once we have accepted your request and you have received a booking confirmation specifying the agreed date, time, charges, and any special terms. Verbal or provisional arrangements that have not been confirmed are not binding.

3.3 You must ensure that suitable parking and access are available at both collection and delivery addresses. Any parking restrictions, permits, or special access requirements must be disclosed at the time of booking.

3.4 If you fail to provide accurate information regarding access, distance to the property, or the nature or quantity of goods, we reserve the right to adjust the price or, if necessary, decline to carry out part or all of the services.

4. Customer Responsibilities

4.1 You are responsible for:

a. Ensuring that your goods are properly packed and ready for transport, unless we have expressly agreed to provide packing services.

b. Disconnecting, defrosting, draining, or securing appliances and equipment before removal.

c. Ensuring that no goods are left behind at the collection address and that only the correct goods are taken.

d. Arranging appropriate insurance cover for your goods, if required, in addition to any limited liability we may provide under these Terms and Conditions.

4.2 You must be present, or appoint a responsible representative, at both collection and delivery addresses to provide instructions, sign any necessary documents, and check the premises at completion.

4.3 You must not ask our staff to carry out any work or services that are illegal, unsafe, or outside the scope of normal removal work, such as disconnection of gas appliances or work at excessive heights without appropriate equipment.

5. Goods That We Do Not Accept

5.1 Unless we have expressly agreed in writing and in advance, we do not accept the following items for transport or handling:

a. Explosives, firearms, ammunition, or weapons.

b. Hazardous, flammable, corrosive, toxic, or radioactive substances.

c. Live animals, plants requiring special handling, or perishables likely to deteriorate.

d. Cash, precious metals, jewellery, valuable artwork, antiques, important documents, or any items of high value that require specialist insurance or handling.

5.2 If such prohibited items are included without our knowledge, we will not be liable for any loss, damage, or consequences arising, and you will be responsible for any costs, claims, or penalties incurred as a result.

6. Charges and Payments

6.1 Our charges will be calculated based on the information supplied by you and may be on a fixed-price or hourly-rate basis, as specified in your booking confirmation.

6.2 Unless otherwise agreed in writing, charges may include travel time, loading and unloading, fuel, and any applicable congestion, toll, or parking costs.

6.3 We reserve the right to require a deposit or advance payment to secure your booking. Any such requirement will be stated at the time of booking.

6.4 Unless agreed otherwise, payment of any outstanding balance is due on completion of the services on the day of the move. We may accept various payment methods, which will be communicated to you in advance.

6.5 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to withhold delivery of goods or suspend services until full payment has been received.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving us notice through our usual communication channels.

7.2 If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, subject to any reasonable administrative costs.

7.3 If you cancel within 72 hours of the scheduled start time, we may retain part or all of any deposit paid and may charge a cancellation fee to cover our costs and loss of business.

7.4 If you fail to be present or to provide access at the agreed time, this may be treated as a cancellation, and applicable cancellation charges may apply.

7.5 We will use reasonable efforts to accommodate requests to change the date, time, or details of a booking, but such changes are subject to availability and may incur additional charges.

8. Our Right to Cancel or Postpone

8.1 We reserve the right to cancel or postpone services where:

a. There are safety concerns for our staff or vehicle.

b. Access is impossible, illegal, or significantly more difficult than reasonably anticipated.

c. You have provided incomplete or misleading information.

d. Circumstances beyond our reasonable control arise, such as severe weather, road closures, accidents, or mechanical failure.

8.2 In such cases, we will seek to rearrange the service at a mutually convenient time. Our liability will be limited to rescheduling and, where appropriate, refunding any amounts paid for services not carried out. We will not be liable for consequential losses arising from cancellation or postponement.

9. Liability for Loss or Damage

9.1 We will take reasonable care of your goods while they are in our possession and during transport. However, our liability is subject to the limitations set out in this section.

9.2 We will not be liable for loss or damage arising from:

a. Inadequate or improper packing by you or a third party.

b. Normal wear and tear, scratching, or minor cosmetic damage resulting from handling.

c. Inherent defects, flaws, or vulnerabilities in goods, or their unsuitable condition for removal or transport.

d. Dismantling or reassembly of furniture or equipment, unless specifically agreed and carried out by us.

e. Electrical, electronic, or mechanical derangement not directly caused by external physical impact.

9.3 Our liability for loss or damage to goods, where we are found to be at fault, will be limited to a reasonable cost of repair or replacement up to a maximum financial limit per job, as communicated to you at or before booking. If you consider that your goods are of greater value, you should arrange your own additional insurance.

9.4 We will not be liable for indirect or consequential losses, including but not limited to loss of profit, revenue, business, or anticipated savings, or for any purely economic loss.

9.5 Any damage to property such as walls, floors, doors, or driveways must be reported to us as soon as reasonably possible and in any event within 48 hours of completion of the services. Failure to notify us within this time may affect our ability to investigate and may limit or exclude our liability.

10. Time Limits for Claims

10.1 You must inspect your goods and the relevant premises as soon as reasonably practicable after completion of the services.

10.2 Any claim for loss or damage to goods must be notified to us in writing as soon as reasonably possible and, in any event, within seven days of the date of the services. You must provide details of the alleged loss or damage and any supporting evidence reasonably requested.

10.3 We will not be liable for any loss or damage if you fail to notify us within the stated time limits, unless you can show that it was not reasonably possible for you to do so and that you notified us as soon as practicable.

11. Waste, Disposal, and Environmental Regulations

11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will only remove items for disposal where this has been expressly agreed as part of the service.

11.2 You must not include household waste, construction rubble, hazardous materials, or items requiring special disposal permits unless we have explicitly agreed in advance and confirmed any applicable additional charges.

11.3 Where we agree to remove items for disposal, we will deliver them only to authorised facilities or transfer stations, in line with applicable regulations.

11.4 You are responsible for any penalties, fines, or charges that arise if you instruct us, whether knowingly or unknowingly, to handle or transport waste in a way that breaches regulations, where such breach is due to your failure to disclose relevant information.

12. Access, Parking, and Delays

12.1 You are responsible for arranging suitable parking and access at collection and delivery addresses. Any parking charges, fines, or penalties incurred as a result of inadequate arrangements or incorrect information supplied by you may be added to your final bill.

12.2 If our staff or vehicle are delayed due to lack of access, waiting for keys, or other reasons beyond our control, we reserve the right to charge for waiting time at our then current rates.

12.3 If access is particularly difficult or requires additional equipment, extra staff, or alternative methods, we may adjust our charges accordingly.

13. Insurance

13.1 We maintain appropriate business and vehicle insurance in accordance with UK law for the operation of our services.

13.2 Our insurance may not cover the full value of your goods, and any cover provided is subject to policy terms, conditions, and exclusions. It is your responsibility to arrange additional insurance if required.

14. Complaints and Dispute Resolution

14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have the opportunity to address your concerns.

14.2 We will investigate complaints promptly and aim to resolve them fairly. You agree to give us a reasonable opportunity to put matters right before taking further action.

14.3 If a dispute cannot be resolved amicably, either party may pursue any legal remedies available under the governing law.

15. Data Protection and Privacy

15.1 We will collect and process personal information from you for the purposes of handling enquiries, fulfilling bookings, and managing our services.

15.2 We will take reasonable steps to protect your personal data and will handle it in accordance with applicable UK data protection laws.

15.3 We will not sell your personal information to third parties. We may share relevant information with our staff, contractors, insurers, or regulatory bodies where necessary for the provision of services, compliance with legal obligations, or protection of our rights.

16. Variation of Terms

16.1 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

16.2 Any variations to these Terms and Conditions requested by you will only be valid if agreed in writing by us.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any contract between you and us are governed by and construed in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the services provided.

By making a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.